Hello, this is ACEonline.
 
Thank you so much for your interest in ACEonline
 
This is a guidance for how to contact with ACEOnline customer service.
 
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[SUPPORT PAGE]
 
- Go to ACEonline homepage (ar.masangsoft.com) → Click SUPPORT Button  or
  MasangSoft homepage (http://global.masangsoft.com/) → Click SUPPORT button and then 
  Click WRITE button → Choose  ACEONLINE (EUROPE) (https://global.masangsoft.com/SUPPORT_INQUIRY)
 
※ Please, write ①Your Server ②Account name ③Character name 
 
 
[E-mail]
 
- Masangsoft Customer Service email address: globalcs@masangsoft.com
- Please, write ACEonline on title and write ①Your Server ②Account name ③Character name in the e-mail.
 
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Please see the above information, I hope you do not have any inconvenience to play the Ace Online.
 
We will try to offer better services to our Aceonline users.
 
Thank you.

2024.06.17 02:06

[NOTICE] Server maintenance on june. 18st. 2024

Hello everyone.
 
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on june. 18st. 2024 

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▣ For more details on the server maintenance 
  
* Date: 2024. 06. 18 (Tuesday)     
 
* Maintenance Time 

- Türkiye: 09:00 to 12:00 (3 hours)
- Germany, Italy, France, Spain, Poland: 08:00 to 11:00 (3 hours)
- UK: 07:00 to 10:00 (3 hours)
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

---------------------------------------------------------------------------------
We'll do our best to serve you better.

Thank you.

2024.06.10 09:11

[NOTICE] Server maintenance on june. 11st. 2024

Hello everyone.
 
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on june. 11st. 2024 

---------------------------------------------------------------------------------

▣ For more details on the server maintenance 
  
* Date: 2024. 06. 11 (Tuesday)     
 
* Maintenance Time 

- Türkiye: 09:00 to 12:00 (3 hours)
- Germany, Italy, France, Spain, Poland: 08:00 to 11:00 (3 hours)
- UK: 07:00 to 10:00 (3 hours)
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

---------------------------------------------------------------------------------
We'll do our best to serve you better.

Thank you.

2024.06.04 03:15

[Notice] June Supply Event (2024.06)

Hello. This is ACEonline.

We sincerely thank our members who use ACEonline, and we have prepared a distribution event in June.
Please see below for further details.

 

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1. Attendance check event
◙ Period: June 5th (Wednesday) ~ July 2nd (Tuesday)
• If you log in for more than 1 hour every day, you will receive an attendance check item!
- June 5 ~ June 8: Special supply box
- June 9 ~ June 12: 1 mini stealth card
- June 13 ~ June 16: 20 Search Eyes
- June 17 ~ June 20: 50 B-class shield kits
- June 21st ~ June 24th: 1 advanced supply box
- June 25 ~ June 28: 1 card capsule
- June 29 ~ July 2: 1 war material supply box

 

2. Membership additional benefit event
◙ Period: June 4th (Tuesday) ~ July 1st (Monday)
• Membership users will receive an attendance check item if they log in for more than 1 hour every day!
- June 4th After regular inspection ~ June 10th: 900 WP
- June 11 ~ June 17: WP Option Card Choice Box
- June 18 ~ June 24: 1 SH recovery capsule
- June 25 ~ July 1: 2 military factory supply boxes

 

3. Cumulative time breakthrough event
◙ Period: June 5th (Wednesday) ~ July 1st (Monday)
• If you log in for a certain amount of time, you will receive event items.
- 80 minutes: Ancient Ice
- 100 minutes: 2 surprise WP random capsules

 

4. Additional Armor of the Month Event
• During the event period, the Armor of the Month effect will be applied to the armor below.
◙ Period: June 5th (Thursday) ~ June 30th (Thursday)

- Lapid Wildcat Veil
- Sharp Mustang Binder
- Heavy Fortress Defender
- Strong Shaman Garder

 

5. Happy hour event
◙ Period: After regular inspection on June 4th (Tuesday) ~ Before regular inspection on July 2nd (Tuesday)
• Different happy hours every week!
• An additional buff that increases experience by 10% is applied every day.
- Sunday: SP recovery rate increases by 50%
- Monday: Item drop rate increases by 10%
- Tuesday: WP acquisition increased by 10%
- Wednesday: Penalty reduction in case of death by 50%
- Thursday: DP recovery rate increases by 100%
- Friday: 10% discount at SPI store
- Saturday: 10% discount at WP store

 

6. Other notes
1) Event items are paid once per account.
2) For other event-related inquiries, please submit through [1:1 Inquiry].
3) Event contents may change without prior notice.

 

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We would like to thank our members for their interest and passion for ACEonline, and we will strive to become an even better ACEonline.

thank you

2024.06.03 07:32

[NOTICE] Server maintenance on june. 04st. 2024

Hello everyone.
 
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on june. 04st. 2024 

---------------------------------------------------------------------------------

▣ For more details on the server maintenance 
  
* Date: 2024. 06. 04 (Tuesday)     
 
* Maintenance Time 

- Türkiye: 09:00 to 12:00 (3 hours)
- Germany, Italy, France, Spain, Poland: 08:00 to 11:00 (3 hours)
- UK: 07:00 to 10:00 (3 hours)
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

---------------------------------------------------------------------------------
We'll do our best to serve you better.

Thank you.

2024.05.27 07:41

[NOTICE] Server maintenance on May. 28st. 2024

Hello everyone.
 
Thank you so much for your interest in our ACEonline.  
There will be server maintenance on May. 28st. 2024 

---------------------------------------------------------------------------------

▣ For more details on the server maintenance
  
* Date: 2024. 05. 28 (Tuesday) 
 
* Maintenance Time 

- Türkiye: 09:00 to 12:00 (3 hours)
- Germany, Italy, France, Spain, Poland: 08:00 to 11:00 (3 hours)
- UK: 07:00 to 10:00 (3 hours)
      
* Target: All countries 
 
* Update contents: 

1. Server stabilization is in progress.


※ Notice

- Server maintenance may be shortened or extended depending on progress of the operation.
  Please exit the game before the server maintenance for saving your data stably.  

---------------------------------------------------------------------------------
We'll do our best to serve you better.

Thank you.

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